- REFUND AND MAKE UP SESSION POLICY
- Enrollment or membership fee needs to be paid not later than 7 days upon joining date or giving enrollment confirmation to any coaches or staff of the academy.
- Upon receiving the payment, membership cannot be canceled or reimbursed after 7 days.
- Membership fee can only be transferred to the next term if an event occurs outside Elite’s control – natural disasters and a like.
- Members have possibility of doing limited number of make-up sessions per term depending on the package that has been booked. Based on formula ‘Number of sessions weekly x 2’.
- Make up sessions has to be booked prior training with Elite Admin Officer or Coaches.
- Elite will offer make up sessions only to the members that missed the practice due to illness or injury. Doctors note would be mandatory in this occasion.
- Make up sessions that were approved to be carried over to the next term will be added on top of the enrolled sessions.
- Make up session has to be completed in the same Term.
- Make up sessions won’t be available during Holiday Camps.
- Missed sessions during Holiday Camps cannot be transferred in regular training season.
- Missed Tournament cannot be transferred to the next term and it is non-refundable.
- League registrations cannot be transferred to the next term and it is non-refundable.
- Special requests can be discussed with the management on case-by-case basis.
- Elite keeps the right to cancel sessions. In case the practice session is canceled due to a factor outside of Elite control (rain, pandemic, war, venue cancellation, and etc.) makeup session will be provided. In these cases, Refund of 70% can be provided.
- Make up sessions cannot be applied if there is an outstanding balance against your account
- If the scheduled makeup session is not attended, no refund or further credit note will be made available (makeup sessions must be completed within the same school term)
Refund & Make Up Policy
REFUND AND MAKE UP SESSION POLICY
- The enrollment or membership fee must be paid within 24 hours of receiving the official invoice.
- Upon receiving the payment, membership cannot be cancelled or reimbursed after 7 days (Refer to clause no. 14).
- Membership fee can only be transferred to the next term if an event occurs outside Elite’s control – natural disasters and the like.
- Members have the possibility of doing a limited number of make-up sessions per term depending on the package that has been booked based on availability.
- Make-up sessions have to be booked prior to training with the Elite Admin Officer or Coaches. If a student attends without prior booking and the session is full, the coach reserves the right to stop the student from joining, as it may disrupt the session for those who have booked in advance.
- Elite will offer make-up sessions only to the members that missed the practice due to illness or injury. A doctor’s note would be mandatory in this case.
- Make-up sessions that were approved to be carried over to the next term will be added on top of the enrolled sessions.
- Make-up sessions have to be completed in the same Term.
- Make-up sessions won’t be available during Holiday Camps.
- Missed sessions during Holiday Camps cannot be transferred to regular training season.
- Missed tournaments & league registrations cannot be transferred to the next term and they are non-refundable.
- Special requests can be discussed with the management on a case-by-case basis.
- Elite keeps the right to cancel sessions. In case the practice session is cancelled due to a factor outside of Elite’s control (rain, pandemic, war, venue cancellation, school events, etc.) a make-up session will be provided. If the session is cancelled for more than one month, a 70% refund will be offered.
- In the event of personal circumstances that require the discontinuation of training, Elite maintains the right to provide a refund of up to a maximum of 70% (following Clause no. 2).
- Make-up sessions cannot be applied if there is an outstanding balance against your account.
- If the scheduled make-up session is not attended, no refund or further credit note will be made available (make-up sessions must be completed within the same school term).
