REFUND & MAKE UP POLICY
- REFUND AND MAKE UP SESSION POLICY
- Enrollment or membership fee needs to be paid not later than 7 days upon joining date or giving enrollment confirmation to any coaches or staff of the academy.
- Upon receiving the payment, membership cannot be canceled or reimbursed after 7 days.
- Membership fee can only be transferred to the next term if an event occurs outside Elite’s control – natural disasters and a like.
- Members have possibility of doing limited number of make-up sessions per term depending on the package that has been booked. Based on formula ‘Number of sessions weekly x 2’.
- Make up sessions has to be booked prior training with Elite Admin Officer or Coaches.
- Elite will offer make up sessions only to the members that missed the practice due to illness or injury. Doctors note would be mandatory in this occasion.
- Make up session has to be completed in the same Term.
- Make up sessions won’t be available during Holiday Camps.
- Missed sessions during Holiday Camps cannot be transferred in regular training season.
- Missed Tournament cannot be transferred in the next Term
- Special requests can be discussed with the management on case-by-case basis.
- Elite keeps the right to cancel sessions. In case the practice session is canceled due to a factor outside of Elite control (rain, pandemic, war, venue cancellation, and etc.) makeup session will be provided. In these cases, Refund of 70% can be provided.
- Make up sessions cannot be applied if there is an outstanding balance against your account
- If the scheduled makeup session is not attended, no refund or further credit note will be made available (makeup sessions must be completed within the same school term)
